Need help? Let’s sort it out.
Questions about a toolkit, payment, download or something else? Send us the details and
we’ll have the context we need to understand the issue.
What can we help with?
Payment issue
Questions about charges,
invoices, or payment methods.
Download not received
Trouble accessing your
purchased digital products.
Toolkit question
General inquiries about how to
use our toolkits.
Order issue
Questions about an existing
order, payment confirmation or
purchase details.
Refund question
Information regarding our refund
policies and requests.
Business inquiry
Partnerships, bulk licenses, or
other business matters.
Before you send a message
Order-related issue?
Include your order number if available and the email
address used during checkout.
Download problem?
Tell us whether the payment was completed and
what happened when you tried to access the file.
Payment problem?
Tell us what happened during payment and
whether any amount was deducted.
Tell us what happened
Please provide as much detail as possible. If it’s related to an order, including the order number will help us resolve it faster.